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WARRANTY POLICY PRODUCTS WARRANTY 1. Warranty conditions a. Conditions required for warranty - The products of the system show signs of technical failure under normal conditions of use as prescribed. - The product must be intact, not warped, cracked, scratched, chipped, or broken (except in the case of a manufacturer's fault). - The product is not termite, not oxidized due to placing in a humid environment... - User manual with warranty card (located at the bottom of the page must be intact with no signs of scraping, erasing, or being torn... - Damaged products are determined due to technical defects of the manufacturer - For products under warranty at home: Customers make a call to the call center to notify the warranty. b. Sufficient conditions for warranty - The product is still in the warranty period - The product has a warranty card (located on the last page of the user manual) with purchase vouchers from distributors, agents, e-commerce platforms (to determine the time of purchase) ....
2. Cases of refusal of warranty - The product does not have a warranty card when it is repaired for the first time or is torn (with signs of opening the product). - Products are damaged due to force majeure events such as natural disasters, floods, fires, floods, etc. - Products damaged due to using the wrong power source, bad electrical connections, contaminated water... - The product is not used in accordance with the instructions, installed in the wrong way specified by the manufacturer. - Products that are changed or adjusted by a third party are not covered by the company's warranty system - The product is subject to termites, oxidation, rust, insect intrusion, foreign objects into the machine ... due to being placed in a humid environment, improperly stored. - Products are warped, cracked, scratched, broken, etc. due to external force - The product has expired warranty according to the period stated on the warranty card. Note: - No warranty on product accessories, free products - For all liquidated goods, only 1-month warranty policy applies to all products and does not apply home warranty.
3. Warranty period
|
No. |
Industry / product group |
Time (month) |
Warranty form |
|
1 |
Pots, pots and pans |
1 |
At warranty center |
|
2 |
Household appliances, household electrical appliances |
24 |
At warranty center |
|
3 |
Sports |
36 |
At warranty center |
|
4 |
Regular massage |
48 |
At warranty center |
|
5 |
Blood pressure |
60 |
At warranty center |
|
6 |
Massage chairs |
60 |
At home |
*wc: - The customer is responsible for transporting the product to the system's warranty center, the cost of sending it back is the customer's responsibility, the cost of sending it from the system to the customer will be responsible for the system. - For products that are damaged due to improper use of the system's instructions, the shipping cost is responsible for the two shipping heads. 4. Regulations on technical errors
|
No. |
Industry / product group |
Technical error |
|
1 |
Pots, pots and pans |
|
|
2 |
Household appliances, household electrical appliances |
|
|
3 |
Sports |
|
|
4 |
Regular Massage |
|
|
5 |
Blood Pressure |
|
|
6 |
Massage chair |
|
5. Products out of warranty - Products out of warranty or defective products not belonging to the manufacturer are specified as products outside of warranty conditions. - Functional food products that have been peeled and used, expired or spoiled - Products outside the warranty conditions will, if the customer agrees to repair, be charged according to the service fee list issued from time to time. 6. Warranty period - Warranty processing time does not exceed 14 days from the date of receipt of the customer's goods - Time to receive warranty from 8 am to 5 pm daily (Saturday from 8 am to 12 pm, Sunday and public holidays)
I. REFUND - ADDITIONAL ACCESSORIES 1. Regulations on return and exchange - Still within the 30-day return period as prescribed (the return time depends on the sales channel, depending on the product and will be notified to the customer when purchasing the product). - Products with technical defects (confirmed via the system's hotline) - Goods are intact, with belts, accessories, and boxes that are new and unused - There is no sign of repair, still pushing enough attached components. - Customers change products: Free shipping and resend if the product is defective The customer bears the shipping fee for both ends if the product is defective due to misuse on the part of the customer 2. Additional accessories - Customers co-check when receiving the goods with the witness of the shiper confirming the lack of accessories, the system will send replacement accessories immediately after receiving the request. - Customers do not co-check when receiving the goods, the system will send replacement accessories for a fee depending on the missing accessories - In case the damaged accessory belongs to the warranty accessory, the system will send free replacement of the spare part upon confirmation of customer care.